Q: Where does GIO Electric ship to?
A: GIO Electric ships to customers across the USA and Canada. At this time, we do not ship to Hawaii, and shipping to Alaska requires special arrangements.

Q: How long does it take to process an order?
A: Orders are processed within 1 to 3 business days. This includes order verification, quality checks, tailoring, and packaging before pickup by UPS or FedEx.

Q: What is the typical shipping time?
A: After processing, items usually take 4 to 21 days for free standard shipping to arrive at their destination. However, delivery times may vary depending on the location and circumstances.

Q: What shipping options are available?
A: Free Standard Shipping: Available for vehicles and orders over $150 (Lower 48 states only).

Q: Do you ship to Alaska or Hawaii?
A: We currently do not ship to Hawaii. For shipping to Alaska, please contact us directly for more information.

Q: What happens if my order ships from Canada to the U.S.?
A: Some items shipped from Canada to the U.S. may require additional customs clearance information, such as a social security number or commercial tax ID number. If this applies, our customer service team will contact you. For more information, please refer to the U.S. Customs and Border Protection website.

Q: What carriers does GIO Electric use for shipping?
A: Orders are shipped via UPS and FedEx, ensuring reliable and efficient delivery.

Q: How can I track my order?
A: Once your order is processed and shipped, you will receive tracking details to monitor your shipment’s progress.

If you have further questions or concerns, please contact our customer service team for assistance.

Q: What should I do if my item arrives damaged or defective?
A: Please inspect your order upon delivery. If the item is defective, damaged, or incorrect, contact us immediately to evaluate the issue and resolve it.

Q: What is your return policy?
A: Returns are accepted within 30 days of receiving your product. You can request a return for store credit, an exchange, or a refund to the original payment method.

Q: What are the conditions for returns?
A: Returned items must have tags still attached. Items must be in their original packaging and show no visible signs of wear or use.

Q: How do I initiate a return?
A: Reply to your order confirmation email or email us at support@e-vltpro.com to request a return. Include a picture of the product packed in its original packaging.

Q: Who is responsible for return shipping costs?
A: Customers are responsible for return shipping costs, which are non-refundable. If you are shipping an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance. Alternatively, you can request a return shipping label from us, and the cost will be deducted from your refund or exchange value.

Q: When will I receive my refund or exchange?
A: Refunds and exchanges are processed after the returned product is received and inspected. Refunds will be issued to the original payment method. Shipping times for exchanges may vary based on your location and return method.

Q: Can I cancel my order?
A: Orders can be canceled for a full refund until they are picked up by the shipping company. If canceled while in transit or if delivery is refused, return shipping costs apply, similar to a standard return.

Q: Are there additional fees for returning the GIO Golf Enclosed Mobility Scooter?
A: Yes, a 25% restocking fee applies to returns or exchanges for the GIO Golf scooter due to its size and complexity.

Q: How do I contact customer support for returns or exchanges?
A: Email us at support@e-vltpro.com with any additional questions or concerns about returns or exchanges.

Q: Do you refund shipping costs?
A: Shipping costs are non-refundable.

If you have further questions, our support team is happy to assist.

Q: What happens if my product is lost or significantly damaged during shipping?
A: If your product is lost or suffers major shipping damage during transit, we will ship a replacement unit to you free of charge.

Q: What if my product arrives with minor shipping damage?
A: For minor shipping damage, we will ship replacement parts for the damaged components free of charge. Please note, labor costs are not included.

Q: Can I cancel my order after it has shipped?
A: Yes, you can request to cancel your order after it has shipped. However, return shipping fees and a 5% restocking fee (or 25% for GIO Golf products) will apply. This also applies if you change your mind or refuse delivery.

Q: What is the warranty coverage for the product?
A: Each product comes with a 6-month limited warranty covering parts provided and shipped free of charge. Labor costs are not included.
Exclusions: General wear-and-tear parts (e.g., tires) and damages caused by accidents or misuse are not covered. Replacement parts for such cases can be purchased and shipped at your expense.umber ready to provide for verification.

Q: How do I report an issue with my product?
A: To report an issue, please contact us at support@e-vltpro.com. Be sure to provide the following:

• Your original order number (GB####).
• A detailed description of the issue.
• Images to help illustrate the problem.

We’ll review your case and assist you promptly.

If you have additional questions or need further assistance, feel free to reach out to GIO Electric support.