TOP SPEED
32km/h / 20mph
MAX POWER
500W
BATTERY
72V 20Ah
WEIGHT
115kg / 254lbs
RANGE
80Km / 50 miles
CARRYING CAPACITY
330lbs / 150kg
Please note that the scooter comes 90% assembled; you'll need to attach components such as the front wheel, trunk box, and mirrors.
No license required in most areas (check local regulations).
This e-vehicle is likely classified as a Class 2, given its top speed of 20 mph (32 km/h) and potential throttle functionality. Class 2 e-vehicles are defined as having a motor that provides assistance while in motion or can operate independently using a throttle, typically capped at a top speed of 20 mph (32 km/h).
Please note, classification standards may vary by region. It's essential to check local regulations to confirm compliance with specific laws governing e-vehicles in your area.
Explore the GIO eScooter Owner's Manual for simple, step-by-step instructions to get your e-scooter ready to ride in just minutes.
Q: Where does GIO Electric ship to?
A: GIO Electric ships to customers across the USA and Canada. At this time, we do not ship to Hawaii, and shipping to Alaska requires special arrangements.
Q: How long does it take to process an order?
A: Orders are processed within 1 to 3 business days. This includes order verification, quality checks, tailoring, and packaging before pickup by UPS or FedEx.
Q: What is the typical shipping time?
A: After processing, items usually take 4 to 21 days for free standard shipping to arrive at their destination. However, delivery times may vary depending on the location and circumstances.
Q: What shipping options are available?
A: Free Standard Shipping: Available for vehicles and orders over $150 (Lower 48 states only).
Q: Do you ship to Alaska or Hawaii?
A: We currently do not ship to Hawaii. For shipping to Alaska, please contact us directly for more information.
Q: What happens if my order ships from Canada to the U.S.?
A: Some items shipped from Canada to the U.S. may require additional customs clearance information, such as a social security number or commercial tax ID number. If this applies, our customer service team will contact you. For more information, please refer to the U.S. Customs and Border Protection website.
Q: What carriers does GIO Electric use for shipping?
A: Orders are shipped via UPS and FedEx, ensuring reliable and efficient delivery.
Q: How can I track my order?
A: Once your order is processed and shipped, you will receive tracking details to monitor your shipment’s progress.
If you have further questions or concerns, please contact our customer service team for assistance.
Q: What should I do if my item arrives damaged or defective?
A: Please inspect your order upon delivery. If the item is defective, damaged, or incorrect, contact us immediately to evaluate the issue and resolve it.
Q: What is your return policy?
A: Returns are accepted within 30 days of receiving your product. You can request a return for store credit, an exchange, or a refund to the original payment method.
Q: What are the conditions for returns?
A: Returned items must have tags still attached. Items must be in their original packaging and show no visible signs of wear or use.
Q: How do I initiate a return?
A: Reply to your order confirmation email or email us at support@e-vltpro.com to request a return. Include a picture of the product packed in its original packaging.
Q: Who is responsible for return shipping costs?
A: Customers are responsible for return shipping costs, which are non-refundable. If you are shipping an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance. Alternatively, you can request a return shipping label from us, and the cost will be deducted from your refund or exchange value.
Q: When will I receive my refund or exchange?
A: Refunds and exchanges are processed after the returned product is received and inspected. Refunds will be issued to the original payment method. Shipping times for exchanges may vary based on your location and return method.
Q: Can I cancel my order?
A: Orders can be canceled for a full refund until they are picked up by the shipping company. If canceled while in transit or if delivery is refused, return shipping costs apply, similar to a standard return.
Q: Are there additional fees for returning the GIO Golf Enclosed Mobility Scooter?
A: Yes, a 25% restocking fee applies to returns or exchanges for the GIO Golf scooter due to its size and complexity.
Q: How do I contact customer support for returns or exchanges?
A: Email us at support@e-vltpro.com with any additional questions or concerns about returns or exchanges.
Q: Do you refund shipping costs?
A: Shipping costs are non-refundable.
If you have further questions, our support team is happy to assist.
Q: What happens if my product is lost or significantly damaged during shipping?
A: If your product is lost or suffers major shipping damage during transit, we will ship a replacement unit to you free of charge.
Q: What if my product arrives with minor shipping damage?
A: For minor shipping damage, we will ship replacement parts for the damaged components free of charge. Please note, labor costs are not included.
Q: Can I cancel my order after it has shipped?
A: Yes, you can request to cancel your order after it has shipped. However, return shipping fees and a 5% restocking fee (or 25% for GIO Golf products) will apply. This also applies if you change your mind or refuse delivery.
Q: What is the warranty coverage for the product?
A: Each product comes with a 6-month limited warranty covering parts provided and shipped free of charge. Labor costs are not included.
Exclusions: General wear-and-tear parts (e.g., tires) and damages caused by accidents or misuse are not covered. Replacement parts for such cases can be purchased and shipped at your expense.umber ready to provide for verification.
Q: How do I report an issue with my product?
A: To report an issue, please contact us at support@e-vltpro.com. Be sure to provide the following:
We’ll review your case and assist you promptly.
If you have additional questions or need further assistance, feel free to reach out to GIO Electric support.
Beneath the seat, you'll find a lockable storage compartment that's perfect for stashing valuables. For added convenience, a lockable rear cargo box is included, providing ample space for groceries, a laptop bag, or even picnic supplies. The dual storage options ensure your items are protected from weather and theft. The sturdy and secure locking mechanisms give you peace of mind wherever you park.
Equipped with 90/90-10 tubeless tires, the puncture-resistant technology reduces the risk of flats, giving you the confidence to ride on uneven surfaces or debris-filled roads without worry. These tires also enhance grip and stability, making every ride smooth and safe, even in wet or slippery conditions. Reflectors embedded in the tires boost visibility during low-light rides, adding another layer of safety.
This advanced cooling system prevents the controller from overheating, even during extended use or under challenging conditions. By efficiently dissipating heat, the air-cooled design enhances the scooter’s overall durability, reducing the risk of performance issues or component failures. This means you can confidently tackle long commutes or leisurely rides without worrying about system strain. The controller works seamlessly with the liquid-cooled motor to provide smooth acceleration and responsive power delivery.
This cooling technology ensures that the motor remains at an optimal temperature during operation, even on long or intense rides. The result is a smoother, quieter ride that is free of overheating issues common in other scooters. With its 500W power, the motor provides consistent torque and energy efficiency, ensuring a reliable and enjoyable ride every time.
Equipped with a robust 72V 20Ah lead-acid battery, offering an impressive range of up to 50 miles on a single charge. This high-capacity battery ensures you can complete your daily commute or recreational rides without worrying about frequent recharges. Designed for reliability, it charges fully in just 6-8 hours, making it convenient to power up overnight or during the day.
Features a seamless aluminum alloy frame, combining lightweight durability with sleek, modern aesthetics. Aluminum is not only corrosion-resistant but also incredibly strong, providing a solid foundation for the scooter's components. This lightweight frame reduces the overall weight of the scooter, making it easier to handle and maneuver, even in tight spaces.
At the heart of the GIO Phoenix PR is a 500W rated motor with a peak output of 1500W, providing a strong, efficient, and smooth riding experience. The motor effortlessly powers the scooter to a top speed of 32 km/h (20 mph), making it perfect for urban commutes and leisurely rides. Its torque-rich performance allows for quick acceleration, even when carrying heavy loads of up to 330 lbs (150 kg).
| Category | Feature | Details |
|---|---|---|
| Power & Battery | Rated Motor Power | 500W Rated (1500W Peak) |
| Battery | 72V 20Ah Lead Acid | |
| Performance | Top Speed | 32 km/hr (20 mph) |
| Range | Up to 80 km (50 miles) on a Full Charge | |
| Controller | Type | 30Ah Controller with DA Technology |
| Brakes | Type | Front and Rear Disc Brakes |
| Wheels & Tires | Tires | 90/90-10 Tubeless Tires with Reflectors |
| Capabilities | Max Load Capacity | 330 lbs (150 kg) |
| Dimensions | Overall Dimensions | 176cm (69") x 69cm (27") x 112cm (44") |
| Packing Size | 170cm (67") x 50cm (20") x 105cm (41") | |
| Weight | 254 lbs (115 kg) including battery | |
| Lighting & Accessories | Headlight | Front and Rear LED Lights |
| Security Features | Alarm System and NFC Access Card | |
| Licensing | License Required | No (Check Local Regulations) |
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