MAX SPEED
32km/h / 20mph
MAX POWER
500W
BATTERY
48V 12Ah
WEIGHT
28kg / 62lbs
RANGE
50Km / 30 miles
CARRYING CAPACITY
264lbs / 120kg
No license required in most areas (check local regulations).
This eBike likely falls under Class 2 in North America, as it has a top speed of 32 km/h (20 mph) and may feature throttle-assist functionality. Class 2 e-bikes are equipped with a motor that assists while pedaling or operates independently via a throttle, with a maximum assisted speed of 20 mph.
However, e-bike classifications can vary depending on the region, so it's important to verify local regulations to ensure compliance.
Explore the GIO eBike Owner's Manual for simple, step-by-step instructions to get your e-bike ready to ride in just minutes. Don’t forget to check out the Unboxing & Assembly video on this page for a visual guide!
Q: Where does GIO Electric ship to?
A: GIO Electric ships to customers across the USA and Canada. At this time, we do not ship to Hawaii, and shipping to Alaska requires special arrangements.
Q: How long does it take to process an order?
A: Orders are processed within 1 to 3 business days. This includes order verification, quality checks, tailoring, and packaging before pickup by UPS or FedEx.
Q: What is the typical shipping time?
A: After processing, items usually take 4 to 21 days for free standard shipping to arrive at their destination. However, delivery times may vary depending on the location and circumstances.
Q: What shipping options are available?
A: Free Standard Shipping: Available for vehicles and orders over $150 (Lower 48 states only).
Q: Do you ship to Alaska or Hawaii?
A: We currently do not ship to Hawaii. For shipping to Alaska, please contact us directly for more information.
Q: What happens if my order ships from Canada to the U.S.?
A: Some items shipped from Canada to the U.S. may require additional customs clearance information, such as a social security number or commercial tax ID number. If this applies, our customer service team will contact you. For more information, please refer to the U.S. Customs and Border Protection website.
Q: What carriers does GIO Electric use for shipping?
A: Orders are shipped via UPS and FedEx, ensuring reliable and efficient delivery.
Q: How can I track my order?
A: Once your order is processed and shipped, you will receive tracking details to monitor your shipment’s progress.
If you have further questions or concerns, please contact our customer service team for assistance.
Q: What should I do if my item arrives damaged or defective?
A: Please inspect your order upon delivery. If the item is defective, damaged, or incorrect, contact us immediately to evaluate the issue and resolve it.
Q: What is your return policy?
A: Returns are accepted within 30 days of receiving your product. You can request a return for store credit, an exchange, or a refund to the original payment method.
Q: What are the conditions for returns?
A: Returned items must have tags still attached. Items must be in their original packaging and show no visible signs of wear or use.
Q: How do I initiate a return?
A: Reply to your order confirmation email or email us at support@e-vltpro.com to request a return. Include a picture of the product packed in its original packaging.
Q: Who is responsible for return shipping costs?
A: Customers are responsible for return shipping costs, which are non-refundable. If you are shipping an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance. Alternatively, you can request a return shipping label from us, and the cost will be deducted from your refund or exchange value.
Q: When will I receive my refund or exchange?
A: Refunds and exchanges are processed after the returned product is received and inspected. Refunds will be issued to the original payment method. Shipping times for exchanges may vary based on your location and return method.
Q: Can I cancel my order?
A: Orders can be canceled for a full refund until they are picked up by the shipping company. If canceled while in transit or if delivery is refused, return shipping costs apply, similar to a standard return.
Q: Are there additional fees for returning the GIO Golf Enclosed Mobility Scooter?
A: Yes, a 25% restocking fee applies to returns or exchanges for the GIO Golf scooter due to its size and complexity.
Q: How do I contact customer support for returns or exchanges?
A: Email us at support@e-vltpro.com with any additional questions or concerns about returns or exchanges.
Q: Do you refund shipping costs?
A: Shipping costs are non-refundable.
If you have further questions, our support team is happy to assist.
Q: What happens if my product is lost or significantly damaged during shipping?
A: If your product is lost or suffers major shipping damage during transit, we will ship a replacement unit to you free of charge.
Q: What if my product arrives with minor shipping damage?
A: For minor shipping damage, we will ship replacement parts for the damaged components free of charge. Please note, labor costs are not included.
Q: Can I cancel my order after it has shipped?
A: Yes, you can request to cancel your order after it has shipped. However, return shipping fees and a 5% restocking fee (or 25% for GIO Golf products) will apply. This also applies if you change your mind or refuse delivery.
Q: What is the warranty coverage for the product?
A: Each product comes with a 6-month limited warranty covering parts provided and shipped free of charge. Labor costs are not included.
Exclusions: General wear-and-tear parts (e.g., tires) and damages caused by accidents or misuse are not covered. Replacement parts for such cases can be purchased and shipped at your expense.umber ready to provide for verification.
Q: How do I report an issue with my product?
A: To report an issue, please contact us at support@e-vltpro.com. Be sure to provide the following:
We’ll review your case and assist you promptly.
If you have additional questions or need further assistance, feel free to reach out to GIO Electric support.
When folded, the ebike shrinks to just 36" x 27.5" x 19.5", allowing it to fit easily in car trunks, closets, or even under a desk. This portability doesn’t compromise its strength—its 6061 aluminum alloy frame ensures lightweight durability while maintaining a robust structure for daily use. The GIO LIGHTNING empowers you to explore new places without worrying about logistics, making it a truly versatile choice for riders on the go.
These high-performance brakes, equipped with 180mm brake discs, offer enhanced stopping power in any conditions, whether you're navigating busy city streets or tackling steep outdoor trails. Unlike mechanical brakes, hydraulic systems require less hand force, providing a smoother and more responsive braking experience. The cut-out function ensures an added layer of safety by automatically disengaging the motor when the brakes are applied, giving you complete control over your ride.
This precision-engineered gearing system provides a wide range of options, allowing riders to effortlessly adjust their speed and effort to match road conditions. Shimano is renowned for its durability and reliability, ensuring that the derailleur maintains optimal performance over time. Shifting between gears is seamless, giving you full control over your ride and reducing strain on your legs during uphill climbs. The gearing system works in harmony with the powerful motor, enabling you to maximize both power and efficiency.
Comes with both a push throttle and a pedaling assist system, giving you the flexibility to choose how you ride. The on-demand twist or push-grip throttle lets you accelerate effortlessly, ideal for quick starts at traffic lights or when you need a break from pedaling. For longer rides or hilly terrain, the pedal assist provides a seamless boost to your natural pedaling, making steep inclines and extended commutes a breeze. The speed sensor ensures that the assist is perfectly calibrated to your effort, offering a smooth and consistent experience.
At the heart of the GIO LIGHTNING is a powerful 48V 12Ah lithium-ion battery paired with a BAFANG 48V/500W rear-drive motor. The motor delivers up to 80Nm of torque (100Nm max), providing exceptional performance and efficiency. This combination enables the bike to reach a top speed of 20 mph (32 km/h) and offers a range of up to 30 miles on a single charge.
Equipped with 20" x 4.0 CST fat tires, designed to handle a variety of terrains with ease. These professional-grade tires offer superior traction, whether you're riding on sand, snow, gravel, or pavement. Their wide surface area provides excellent stability and balance, giving riders confidence on uneven or slippery surfaces. The tires are puncture-resistant, ensuring durability and reducing the risk of flats during your adventures.
The 6061 aluminum alloy frame combines strength and lightness, making the GIO LIGHTNING durable and easy to handle. This high-quality material resists corrosion, ensuring that the bike remains in excellent condition for years. The frame’s design supports both functionality and style, with a sleek appearance that complements its advanced features.
| Category | Feature | Details |
|---|---|---|
| Frame & Fork | Frame | 6061 aluminum alloy, 20" |
| Fork | Hi-ten steel, 20" | |
| Handlebars & Seating | Grips | Ergonomic grips |
| Saddle | Adjustable padded seat | |
| Motor & Power | Motor | BAFANG 48V/500W, 80Nm (100Nm max) rear-drive motor |
| Battery | 12Ah, lithium 48V battery | |
| Controller | 9 mosfet, 48V, 20amp | |
| Display | Type | LCD, multifunctional (Miles/KM) |
| Braking & Drive System | Sensor | Speed sensor |
| Brakes | Hydraulic WuXing Auriga with cut-out function and 180mm brake disc | |
| Throttle | On-demand twist or push grip throttle | |
| Gearing & Wheels | Crank Set | 44T 170mm PROWHEEL, aluminum alloy |
| Derailleur | Shimano Altus 8-speed | |
| Cassette | 8-speed 11-32 | |
| Tires | 20" x 4.0 CST fat tires | |
| Performance | Max Speed | 20 mph (32 km/h) |
| Max Range | 30 miles (50 km) | |
| Lighting & Accessories | Front Light | Spanninga LED light |
| Rear Light | Integrated rear LED light | |
| Rider Specifications | Recommended Height | 5'4" to 6'2" |
| Max Weight | 264 lbs (120 kg) | |
| Dimensions | Bike Weight | 62 lbs (28 kg) with battery |
| Battery Weight | 7 lbs (3 kg) | |
| Licensing | License Required | No* (*Most areas - Please check local regulations) |
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